We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
доставка cdec до квартиры, 20 дней до Москвы.
Mochila muito bem conservada, quantidade de bolsos e profundidade extremamente satisfatórios, qualidade do material em perfeito estado, sem contar a rapidez da entrega. Amei o produto e super indico para quem esta interessado em comprar.
Me encanto, llego muy rapido
Produto de qualidade
Заказали рюкзак, доставка долгая,но результат очень хороший. Рюкзак сделан из приятного материала,не маркий, очень много карманов,что радует. Спасибо.
ha llegado antes de lo esperado
Very very nice
La comunicación entre vendedor y comprador es nefasta peor que mala, les mande un mensaje para no anular el pedido y cambiar el color de la mochila el mismo día del pedido, todo de acuerdo con el vendedor pero al final me mandaron la primera petición.
NO LLEGÓ. DOESN'T ARRIVED
Отличный рюкзак и быстрая доставка. Жена довольна.
The bag is nice as it is described. The colour is good. Seems durable. Shipping is fast. But there is one thing that I ordered it with trackable China Post Air Mail . But they sent it with Special YW that was seems not trackable .About 5 days after shipping I could only track it from 17 track I couldn't track it with the local post of my country. Well this order came without problem on time luckily. But I have to say that they didn't respond my message about shipping company. Anyway I'm happy my order is here so I give five star to only to the item not transaction.
Дочь , в восторге. Рюкзак сшит хорошо, Надеюсь на долгую службу с его стороны.
Llegó en dos semanas a Santiago de Chile. Excelente calidad y muy bonita!! Súper recomendado.
Awsome quality! Im very happy from backpack.
очень милый рюкзак. думала, что не влезут папки А4, но оказался очень вместительным. впервые встречаюсь с таким типом рюкзаков. пришёл меньше, чем за месяц. спасибо :3